Privacy Policy
VignetteHub operates this online platform providing comprehensive vignette services for Switzerland-bound drivers, tailored for rental cars, expat users, and commercial transport. Protecting your privacy is important to us. This privacy policy explains how we collect, use, disclose, and safeguard your information when you visit our site or use our service.
Data We Collect
We collect information that you provide directly to us when you use our site or service. This includes:
Personal Identification Information: Such as your name, billing address, postal address, email address, and phone number, which you provide when placing an order or contacting us.
Vehicle Information: Details about the vehicle the vignette is for, such as license plate number or vehicle type, necessary for processing your order.
Payment Information: We collect payment details required to process your order, which may include credit card information or other payment method details. This data is typically processed by secure third-party payment processors.
Transaction Information: Details about the products or services you have purchased, the date and time of the transaction, and delivery details.
Communication Data: Records of any correspondence when you contact us or our support team.
We also automatically collect certain information when you visit our site:
Usage Data: Information about how you access and use our site, such as your IP address, browser type, operating system, pages viewed, time spent on pages, and referring URLs. This helps us understand how our service is used and improve it.
Device Data: Information about the device you use to access our service, including hardware model, unique device identifiers, and mobile network information.
How We Use Your Data
We use the information we collect for various purposes, including:
To provide, operate, and maintain our service: Processing your orders for vignettes, issuing and delivering the required documentation, and providing customer support.
To process transactions and manage payments: Ensuring your purchase is completed correctly and securely.
To communicate with you: Responding to your inquiries, providing updates on your order status, and sending important service-related notices.
To improve our service: Understanding how our site is used to enhance user experience, troubleshoot issues, and develop new features.
For legal compliance: Fulfilling our legal obligations, resolving disputes, and enforcing our agreements.
For security and fraud prevention: Protecting our site and users from fraudulent or malicious activity.
Legal Basis for Processing Your Data
We process your data based on the following legal grounds:
Performance of a Contract: We process your data where it is necessary for the performance of a contract with you, such as processing your order for a vignette and delivering the service you requested.
Legal Obligation: We may process your data where it is necessary to comply with a legal obligation, such as maintaining records for tax purposes.
Legitimate Interests: We may process your data based on our legitimate interests, such as improving our services, preventing fraud, and ensuring the security of our site, provided these interests are not overridden by your data protection rights.
Consent: Where required by law, we may rely on your consent to process certain types of data, such as for sending marketing communications (although our primary communications are transactional).
Data Sharing and Disclosure
We may share your information with third parties in the following circumstances:
Service Providers: We may share your data with trusted third-party service providers who perform services on our behalf, such as payment processing, order fulfillment, data analysis, and customer support. These providers are obligated to protect your data and use it only for the purposes for which it was shared.
Legal Requirements: We may disclose your data if required to do so by law, in response to a court order, subpoena, or other legal process, or if we believe it is necessary to protect the rights, property, or safety of VignetteHub, our users, or others.
Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company, your data may be transferred.
We do not sell or rent your personal data to third parties for their marketing purposes.
Data Security
We implement appropriate technical and organizational measures to protect your data from unauthorized access, disclosure, alteration, and destruction. While we strive to protect your data, no security system is completely impenetrable, and we cannot guarantee the absolute security of your data transmitted through our site.
Data Retention
We retain your data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period depends on the type of data and the purpose of processing.
Your Rights
Depending on your location and applicable laws (including GDPR), you may have the following rights regarding your personal data:
The right to access: You have the right to request copies of your personal data we hold.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: Where processing is based on consent, you have the right to withdraw your consent at any time.
If you wish to exercise any of these rights, please contact us using the physical address provided below. We may need to request specific information from you to help us confirm your identity and ensure your right to access your data (or to exercise any of your other rights).
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our site and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device. We use these technologies to improve and analyze our service and your experience.
Changes to This Privacy Policy
We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We encourage you to review this privacy policy periodically for any changes.
Contact Us
If you have any questions about this privacy policy, please contact us by postal mail at the following address:
VignetteHub
Rue de la Croix-Rouge 15
1204 Geneva
Switzerland